How do I change or cancel an order?
Simply call us with any changes. Please have your receipt and order number available
for cancellation or changes to your order. All changes must take place one business
day in advance to allow for processing. Cancelled orders may incur a cancellation
fee; as terms and conditions apply.
What if I need to keep my dumpster longer or have it removed sooner than anticipated?
All changes to your order must occur at least one business day in advance to allow
for processing, as terms and conditions apply. There is an additional charge for
keeping the dumpster longer than originally elected in your order.
Will it cause driveway damage?
Discount Dumpster Shop highly recommends that the customer protect any surface where
the roll-off is going to make contact with the driveway with a 4’ x 8’ sheet of
plywood. Customer affirms that any right-of-way provided by customer (disclosed
in delivery questions) for the roll-off dumpster is sufficient to bear the weight
of all contractors’ equipment and vehicles required to perform the contracted service.
The customer assumes all liabilities for damages to private driving surfaces, pavement
or road surfaces and entire dumpster placement site. Dumpster Shop and it affiliates
shall not be responsible for any damages to any private driving surface, pavement
or accompanying subsurface of any route associated to perform the service that was
Can I place the dumpster on the street?
It depends on the rules and regulations of your local municipality. Permits may
be required. Please check with them directly
How much space do I need for the dumpster for delivery?
Please refer to the dumpster dimensions listed on this site for each dumpster type.
It is recommended that you provide space to accommodate double the amount of the
width and height of the dumpster to assure adequate height and space clearance.
Also consider an additional 10’ for the door that swings open at the back of the
What are the unacceptable materials items for roll-off dumpsters?
Hazardous waste, dirt, industrial waste, chemical products, oil filters, herbicides
& pesticides, radioactive material, solvents, paint (except completely dried latex
paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor
oil, transmission oil/lubricating/hydraulic oil/oil filters, contaminated oil (mixed
with solvents, gasoline, etc.), antifreeze, appliances, petroleum-contaminated soil/lead
paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent
tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids. Material
must be level at the top of the dumpster; nothing can be sticking out of the top.
Additional requirements may apply based upon locality. The liability for appropriate
waste remains with the customer as agreed to in the terms and conditions when contracting
with Dumpster Shop.
Placing an Order
How far in advance do I need to order?
When ordering online, you will see dates available for delivery on the calendar.
All online orders must happen at least one business day in advance to allow for
processing, as terms and conditions apply. Please note there is no guaranteed delivery
time, so if a dumpster is needed first thing in the morning, schedule delivery for
the day prior to ensure it is in place ahead of schedule.
Is service available 24 hours?
Yes! You can order online anytime, however, all online orders must occur at least
one business day in advance to allow for processing, as terms and conditions apply.
What if I need an extra haul?
You can have additional hauls with your order. Please note you will be charged the
full initial quoted amount for each additional service to the dumpster. However,
your order confirmation email may contain a promotional code for discounts on additional
What if the driver comes for delivery/removal and I am not ready for the dumpster
to be delivered or removed?
An extra trip charge will create an additional charge from the initial quote. You
will be charged for any additional trips, per the terms and conditions.
Is it necessary for someone to be there when they deliver or remove my container?
It is not necessary to have someone onsite for delivery or removal of the dumpster.
However, please be as detailed as possible when answering the delivery questions,
as the driver will use their judgment and place the dumpster in the safest accessible
area. If an onsite contact is not available for delivery, you will be responsible
for all charges involved with relocation of the dumpster should it be necessary.
For removal; customer agrees to provide unobstructed access to the dumpster on the
scheduled pick-up day; if dumpster is inaccessible, customer is subject to additional
pick-up charges, as terms and conditions apply.
Will I be billed for extra weight?
Yes, if your tonnage goes over the included tons quoted in your order you will be
charged additional costs, as terms and conditions apply.
Portable Toilet FAQ
Can I rent a toilet for one day only?
Yes! Our Luxury Portable Toilets are perfect for weekend events, or even a one day
party. Please order at least 2 days prior to your event whenever possible to ensure
availability and delivery convenient to your schedule.
Will the toilets be hygienic for my event?
Absolutely! Luxury Portable Toilets are reserved only for special events and parties,
and are not used at construction sites.
How far in advance do I need to order my toilet(s) and/or trailer(s)?
To ensure our Preferred Vendors can provide you with exactly what you need, we request
that you contact them at least 2 days in advance of your event. For large events
or highly populated job sites, a week or more lead time is encouraged. However,
if you require same day delivery, most Preferred Vendors can accommodate you.
Where does the waste go after the restroom has been serviced?
The waste is transported to a local waste water facility and disposed of according
to the regulations and procedures required by the local governing laws.
How do you keep the waste from freezing in colder climates?
Anti-freeze is typically mixed in with the deodorizing water that is placed in the
tank. It works to keep the water liquid and unfrozen in colder climates. All products
used are acceptable to local waste water facilities.
Am I required to have a portable restroom on my construction site?
Most city ordinances specifically detail the requirements regarding portable sanitation
on construction sites. Generally, inspectors require that a portable toilet is ordered
and on site before approving the inspection. Additionally, OSHA requires a portable
toilet on a construction site, as listed under the Safety and Health Regulations
for a Construction Site (1923.51 (c) (1), 1926.51 (c) (3), (I), (ii), (iii), (iv)).
For information regarding specific city or country ordinances contact your local
How often will my portable restroom be serviced?
The standard service is once a week so that the units are fully stocked with supplies,
cleaned and sanitized. The standard fee includes once a week service. We can provide
service more frequently if required.
What happens if my portable toilet gets knocked over?
Contact your local Preferred Vendor as soon as possible to report the incident.
They will then dispatch a driver to come to the site and make the necessary adjustments.
Does a portable restroom on my construction job site really cut down on expenses
You can reduce employee downtime by providing a convenient alternative to your employees
spending invaluable time searching for a restroom because no restroom has been provided.
The following chart was developed in a study conducted by the Portable Sanitation
Association International (PSAI). The annual cost of 10 minutes of wasted toilet
time per employee, per day:
Formula: Hourly Rate divided by 60 Minutes Per Hour x 10 Minutes x Number of Employees
x 255 Days Per Year.
For more information regarding this study, please contact the Portable Sanitation
Association International at 1-800-822-3020
What are the rules for the ADA restrooms?
Our Preferred Vendors offer portable wheelchair restrooms that are ADA compliant
for use on your construction site or special event. ADA units are large enough and
obtain the proper elements to meet the standards that have been outlined by the
Americans with Disabilities Act.
Specifically, the statute states that for single user portable toilets clustered
at a single location, at least 5% but no less than one toilet unit shall be installed
at each cluster whenever typical inaccessible units are provided. Accessible units
shall also be identified by the International Symbol of Accessibility. The exception
is that if portable toilet units are used exclusively by construction personnel
who to not require the use of an ADA unit, you are not required to comply with this
statute. (Federal Register/Vol. 56, No. 144/July 26, 1991/ Rules and Regulations/
4.1.2 Accessible Site and Exterior Facilities: New Construction).
For a complete set of ADA guidelines relating to portable restrooms, please contact
your local Preferred Vendor.
Where can my portable restroom be placed?
Our Preferred Vendor will place your units at your event or job site per your instruction.
They will make every reasonable attempt to accommodate your desire for specific
placement on the unit. However, we will relocate the unit and notify you if it becomes
necessary, so that we may service the unit safely.
How do you cut down on the odors and germs within the unit?
Our Preferred Vendors have highly trained employees that will not only pump out
the holding tank, but will clean the inner bowl of the unit and provide thorough
janitorial service inside and out of the unit. They clean and sanitize the portable
restrooms at each service, as well as provide a special sanitizing detergent in
the water that also acts as a deodorizer to keep the unit smelling pleasant while
reducing your exposure to germs.